All orders are processed and will ship within 1-3 business days. Shipping within North America ranges between 1-2 weeks. International shipping is expected to take 2-4 weeks depending on the location.
Lia Lubiana ships all orders in a matte black pull out box with a gemstone meaning card and care guide. If the order is a gift, please note this in the comments section when placing your order, as each order comes with a little card in which the name of the receiver can be written.
Yes, of course! Please indicate that the order is a gift in the comment section when placing your order at checkout. These orders will be shipped with a packing slip that does not include pricing information. All items come in a jewelry box with a gemstone meaning card and care guide. We also include a card that says “This order is handcrafted for…” - If you would like to send this order directly as a gift, please also write the first name of the person of whom this gift is for so it can be written on the card. This will be shipped in a matte black bubble mailer.
Warranty, Repairs and Exchanges
You may exchange your item/s for the same item or an item of equal value. Items may only be exchanged if there is an issue with the item itself, meaning it is damaged or defective or if the size doesn’t fit. For exchanges please email us at email@example.com with a photo of your piece/s and place a new, separate order. Return the original items back to us for a refund:
PO Box 96720 Jane / Major Mackenzie PO
All marked down sale items are final sale and not eligible for return or exchange. If you have any questions at all, feel free to reach out to us.
At this time Lia Lubiana is unable to accept returns, please purchase with thought as all sales are final. However, we do offer exchanges on products that are damaged or that don't fit. All marked down sale items are final sale and not eligible for return or exchange. Please see our return policy for more details.
While we use high-quality elastic, it will stretch over time. I know sometimes things happen which is why we offer a 24 month warranty! If your bracelet or necklace breaks within 1 year of purchasing we are happy to restring it for you at no charge, excluding the cost of shipping which will be split between us and you ( You will cover shipping to have the bracelet returned to us and we will cover the cost to send it back to you). If it is after the 1 year mark , please contact us at firstname.lastname@example.org and we will be happy to support you!
Assembly and Sourcing
We do our best to source stones that are ethically mined. Most of the stones in our collection come from Thailand and India, as well as China, Canada and the United States. When working with vendors, we are sure to contact them for details on stone sourcing and mining.
All of our pieces are assembled/finished in Canada by us, all cast pieces are made in either Canada, India or China.
Sizing and Bracelet Care
Please take a look at our sizing guide! If you need help finding your perfect size, give us a shout at email@example.com.
Avoid wearing your jewelry while showering, sleeping, swimming, and exercising. Minimize your jewelry's exposure to any chemicals, such as: lotions, oils (non-essential), hairspray, etc. It is best to store your jewelry in a dry area (not in the bathroom). See our care guide for more details!
Yes! You absolutely can! Essential oils can be placed on any gemstones, but last longest on sandalwood. Simply place a drop or two on your bead and rub it in.