Lia Lubiana
Custom Handmade Rosaries with Name
Please email us your inquiry with the following information:
1. When you need the rosary for
2. Your name and country
3. Which stone you would like
4. Which cross you would like
5. Which name/letters you would like to add (names are an additional $3 CAD per letter)
You can contact us at this link: https://lialubiana.com/pages/contact-us
If a custom size is needed or you are unsure about which size to choose, please email us at info@lialubiana.com
Lia Lubiana Shipping & Refund Policy
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Shipping
Please allow 2-3 weeks for product to arrive.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lialubiana.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Exchange within 30 days if effective or a different size is required. If you need to exchange it for the same item, send us an email at info@lialubiana.com and send your item to: PO Box 96720 Jane/ Major Mackenzie. Vaughan, Ontario CA L6A 0A2.
Shipping
To return your product, you should mail your product to:
PO Box 96720 Jane/ Major Mackenzie
Vaughan, Ontario
CA L6A 0A2
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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